Frequently asked questions
return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Contact us within 30 days from order fulfillment for returns. Items for return must be in unused condition.
If your purchase arrives damaged please contact us within 7 days via email at
louisetriffittphotography@gmail.com
Please attach a photo of the damage incurred so we can best help you out.
Customer is responsible for postage on any returns.
Do you offer a framing service?
All our prints arrive to you unframed.
This gives you the flexibility to choose a frame of your own choice.
A hot tip is to pick your frame first and where you want it to go- then you will know the size print you will require.
What do I get when ordering a Fine Art Print?
Each photographic print is custom printed to order by my local Graphic Design Company.
Your fine art print comes unframed.
Each order is packed by me to ensure quality control and posted in a quality poster tube.
This tube is the perfect way to store your print until you are ready to frame it.
Do you offer you prints in other sizes?
Our prints come in 3 universal sizes- A4, A3 and A2.
If you would like a custom size feel free to get in touch via email at
louisetriffittphotography@gmail.com
I will try my best to help you out!
When will I get my order?
Each photo is custom printed to order. Please allow 10 business days for printing after checkout.
All orders are shipped through Australia Post. Estimated delivery time is between 2-7 days within Australia, remote locations between 2-12 days.
How much does shipping cost?
All orders are sent through Australia Post. Postage is a flat rate of $12 on all orders.
We offer free postage for orders over $100.
